Welcome to our website. By choosing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use. Our Terms & Conditions, in conjunction with our Privacy Policy, direct our relationship with you in relation to this website and the provision of all our products/services. If you choose to disagree with any of these terms and conditions, please do not use our website or products/services.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any information, products or services available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with New Zealand Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a civil claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website are subject to the laws of New Zealand. Please note the following details regarding all our products and services:

• You must use the prepays of 6 treatments within 10 months
• Treatments are non-transferable to other clients or other areas on you
• You must arrive 10 minutes prior to your scheduled appointment
• We have a 24-hour cancellation policy
• We do not take any guarantees of the results

Privacy Policy

We at New Face are committed to protecting your personal information and privacy. We do not give any third parties access to this information. All client information is strictly confidential.
Upon commencement of any service with us, you the client authorise us to collect and store your personal information in accordance with this Privacy Policy and also to the extent not prohibited by applicable privacy legislation.

Feedback

We welcome all feedback via email or phone call.

Cancellations & Refunds

• • Treatments/services are not transferable to other individuals or clinics

• • We require at least 48 hours notice to be given for any appointment cancellation.

• • If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit.

• • In the case of pre-paid treatments, the full cost of the treatment will be forfeited.

• • Refunds will be provided where required in accordance with the New Zealand Consumer Guarantees Act. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

• • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

• • In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Pre-paid Treatments

• • If you pre-pay for treatments you will save an amount according to the pre-payment schedule. Refunds can only be issued on pre-pays in accordance with the terms of our Cancellation and Refund Policy. The pre-pays are not transferable to other individuals, treatment areas or clinics.

• • Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).

• • 48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

• • You agree to these terms by purchasing pre-paid treatments.

Standard Promotion Terms and Conditions

• May not be taken or claimed in conjunction with any other offer.
• Pre-payment / purchase is required.
• Treatment packages are not able to be split between more than one person.
• Promotional pricing is not applicable for existing bookings and will only apply to new bookings made and paid for in full during the promotion period.
• The offer is for a limited time only and is subject to availability.
• New Face Laser & Cosmetic Clinic reserves the right to end the sale or offer at any time without prior notification or advertisement.
• Promotion pricing applies to the specified treatments only. Excludes all other treatments and products listed in New Face Laser & Cosmetic Clinic treatment and pricing guide, or website.
• New Face Laser & Cosmetic Clinic practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if found not suitable. This decision is to be made by New Face Laser &  Cosmetic Clinic Manager /technician in their absolute discretion.
• The terms of our refund policy apply.
• These terms and conditions apply to all sales and promotions by New Face Laser & Cosmetic Clinic.
• Buy 1 get 1 free promotion applies to single treatments only.

All Laser hair removal promotion packages must be bought as a package of 6 treatments.

• All standard laser hair removal packages that include a series of 1x treatments are valid for 6 months from purchase.
• All standard laser hair removal packages that include a series of 6x treatments or are valid for 12 months from purchase.
• All standard skin packages must include a series of 3 treatments or more and are valid for 6 months from purchase.
• When laser hair removal areas are sold as a package, for example, the Brazilian + Under Arms + Full Legs package, areas purchased in the package cannot be split over separate appointments.
• No price reduction is available where areas have been removed from the full-body laser hair removal package.
• Bookings must be made for all laser hair removal treatments.
• Bookings for this package may not be available at all times on all days.
• The package is not transferrable and cannot be split between clients.
• Clients must pre-pay for this package.
• Multiple pre-paid discount prices are available.
• All standard promotion terms and conditions apply.
• Complimentary Skin Consultations are compulsory before starting any laser hair removal and Skin treatment.

Membership Terms and Conditions

All the selected laser hair removal areas must be treated in one appointment once every 4 weeks. Separate appointments must be booked for the two facial treatments as your therapist advises.

Treatments cannot be accumulated and forwarded to the next month nor can they be transferred to another person.

The clinic holds the right to change the pricing of the treatments without prior notice.

The minimum period of membership cannot be less than 3 months and more than 6 months. Membership can be renewed before the date of expiry.

Cancellations & Refunds

• • Treatments/services are not transferable to other individuals.

• • We require at least 48 hours’ notice to be given for any appointment cancellation.

• • If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit.

• • In the case of pre-paid treatments, the full cost of the treatment will be forfeited.

• • Refunds will be provided where required by the New Zealand Consumer Guarantees Act. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

• • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

• • For us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Payment options

We currently accept the following payment methods:

• Visa (Debit or Credit Card)
• MasterCard (Debit or Credit Card)
• Afterpay